‘You Getter Better’ Blog

Information & Support from The Better Institute

How to Respond to an Apology When it Isn’t Actually Okay

March 25, 2024

When someone apologizes, the most frequent response is “That’s Okay”, but what do we say when it’s not actually okay? Here are some possible responses that acknowledge the apology while also affirming that it was needed.

  1. Thank you for owning that. I was really hurt and needed to hear that.
  2. I appreciate your apology. I need time to sit with it.
  3. I accept your apology and need to see some changes moving forward.
  4. Thanks for apologizing. I know everyone makes mistakes or has off moments.